Return Policy

Shipping and Returns Policy

At CPD's eFarmers Online, we strive to provide a seamless shopping experience. Our Shipping and Returns Policy outlines the terms and conditions related to the delivery of products and the process for returns and exchanges.

Shipping Policy

1. Shipping Locations

We currently ship products across India. Please ensure that the delivery address you provide is accurate and complete.

2. Shipping Charges

Shipping charges are calculated based on the weight of the products and the delivery location. The exact shipping charges will be displayed at the time of checkout.

3. Delivery Time

• Standard Delivery: Orders are typically delivered within 5-7 business days.

• Express Delivery: For faster delivery, we offer an express shipping option that delivers within 2-3 business days. Please note that delivery times may vary due to unforeseen circumstances such as weather conditions, transportation delays, or other external factors.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.

5. Delivery Issues

If you encounter any issues with your delivery, such as missing items or damaged packages, please contact our customer service team within 48 hours of receiving your order. You can

reach us at:

Email: [email protected]

Phone: +919177146174

Returns and Refunds Policy

1. Return Eligibility

We accept returns and exchanges under the following conditions:

• The product is defective or damaged.

• The product received is incorrect or not as described.

• The product is unopened and in its original packaging. Perishable goods such as fruits, vegetables, and dairy products are not eligible for returns unless they are damaged or incorrect.

2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team within 7 days of receiving your order to request a return. Provide your order number and reason for the return.

2. Our team will review your request and, if approved, provide you with return instructions and a return authorization number.

3. Pack the product securely and include all original packaging and documentation. Clearly mark the return authorization number on the package.

4. Ship the product to the address provided by our customer service team.

3. Refunds

Once we receive and inspect the returned product, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Shipping charges are non-refundable, except in cases where the return is due to our error (e.g., incorrect or defective product).

4. Exchanges

If you wish to exchange a product, please follow the return process outlined above and specify that you would like an exchange. We will process the exchange once we receive and inspect the returned product.

If you have any questions or concerns about our Shipping and Returns Policy, please contact

us at:

Email: [email protected]

Phone: +919177146174

Thank you for shopping with eFarmers Online. We appreciate your business and are committed to providing you with the best possible service.